Think of shipping like pizza delivery. If the pizzeria is across town, your order arrives cold and late, and you pay a delivery fee that reflects every mile traveled. But
There’s a moment almost every growing ecommerce brand hits, usually around the same time the garage stops being a garage. The spare bedroom turns into a packing station. Someone on
Returns are the part of ecommerce nobody wants to talk about, but they are the part every customer notices. A customer clicks buy, the package arrives, something is not right,
At some point, almost every growing ecommerce brand hits the same wall. Orders are coming in faster than you can handle them. Your team is spending more time packing boxes
Most ecommerce brands lose customers the same way. Not from bad products. Not from weak marketing. From slow shipping, order errors, and a fulfillment operation that just can’t keep up.
If you’ve ever ordered something online and waited nine days for a package that should have taken two, you already understand the problem. You didn’t just lose patience. You probably
